At LLC “Sacrae Rosae”, we take pride in the quality of our products. However, if you receive a damaged or incorrect item, you may request a return within 48 hours of delivery. To initiate a return, please contact us at info@vinumsr.store with your order number, description of the issue, and a photo of the item. Returns are only accepted for: – Items received damaged – Items that were shipped in error Returns must be reported within 48 hours of receiving the order. After this period, returns will not be accepted. We do not accept returns for change of mind or if the product has been opened or consumed. Thank you for your understanding.